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Policy Overview
No Refund Policy
Participants registering under general registration may choose to transfer to a charity team. However, no refunds will be issued for such transfers, and these entries will not count towards the charity’s prepaid entries. Individuals wishing to join a charity team after registering under general registration must directly contact the charity to facilitate the transfer. Refunds cannot be processed for such entries. To ensure proper registration, please use the charity’s unique registration link.
Race entry fees and additional purchases are strictly non-refundable and non-transferable under any circumstances. All participants must comply with the event rules as outlined by the Los Angeles Marathon (LAM).
Important Notes
- The Los Angeles Marathon follows the standard industry policy for marathon events.
- Entry fees are non-refundable and non-transferable, as stated in the registration process.
- Registered participants may not sell or transfer their race numbers to another individual. Doing so will result in disqualification for both the original registrant and the individual using the number.
- Entry fees for the current year’s event cannot be deferred or transferred to future events.*
- This policy remains effective regardless of injury, unforeseen emergencies, pregnancy, or any other circumstances.
*Refer to the Covid-19 Policy section for any pandemic-related updates.
Event Rules & Regulations
- Participant Age Requirement:
Participants must be at least 16 years old on race day. - Course Time Limit:
Participants must complete the course within the 6:30:59 (six hours and thirty minutes) net time limit. Early starts are not permitted, and participants who do not complete the course within this limit may not receive an official time, results, or event amenities. - Entry Rules:
- Entries are non-refundable, non-transferable, and cannot be donated or deferred to future years.
- Official race bibs and timing devices must only be used by the participant to whom they are assigned.
- Prohibited Items:
- Unauthorized vehicles, bicycles, inline skates, skateboards, and animals are not allowed on the course.
- Packet Pickup:
All participants must present a government-issued or school photo ID to collect their Participant Packet during the scheduled Health & Fitness Expo hours. - Charity Runners:
Charities must ensure that their team members understand and comply with all event rules and charity program requirements before race day.
Athletes with Disabilities (AWD)
The rules for general participants apply to AWD participants, with additional regulations outlined
The event adheres to guidelines established by USA Track & Field (USATF), the International Association of Athletics Federations (IAAF), and the International Paralympic Committee (IPC) for professional wheelchair divisions. For assistance or inquiries, email awd@mccourtfoundation.org.
Covid-19 Policy
Los Angeles Marathon (2021)
In the event of cancellation due to COVID-19, registered participants may defer their entry to the 2022, 2023, or 2024 events. Deferral policies will be communicated at the time of cancellation. Measures to ensure safety may include reducing densities at start lines, finish lines, and on the course, in compliance with prevailing guidelines.
Virtual Race Option:
If the event is canceled, a virtual race may not be offered unless deemed necessary. The Los Angeles Marathon aims to uphold its reputation as a world-class event and deliver the best possible experience for participants.LA Big 5K (2021)
In case of cancellation, athletes will be automatically transitioned to a virtual event. Event adjustments may be implemented, including staggered starts and course modifications, to adhere to applicable COVID-19 guidelines.
This version maintains a professional tone, ensures clarity, and emphasizes key policies and procedures while aligning with industry standards.
Delivery & Shipping Policy
At Macro IT Service, we are committed to delivering world-class software products and services tailored to meet your unique business needs. Our offerings include custom software development, online website creation, personalized website designing, and a variety of other IT solutions. Here's a detailed overview of our delivery and shipping policy to ensure a smooth and transparent experience.
Order Process & Confirmation
- Custom Requirements:
Before placing your order, we encourage you to discuss your specific needs with our team. This ensures that the software or service aligns perfectly with your expectations. - Tailored Services:
All software and services are developed or delivered based on the specifications provided by you. If any discrepancies arise after delivery, please notify us promptly, and we’ll work to resolve them. - Pricing Transparency:
- Our pricing reflects the selected product or service, tailored to your requirements.
- The final checkout price includes all delivery and packaging fees.
- For urgent orders, please contact us before completing your purchase to confirm the feasibility of your delivery timeline.
Delivery Timeline
- Standard Delivery:
We aim to dispatch all orders or deliver services within the specified timeframe. However, delivery times may vary based on the complexity of the project or external factors. - Unexpected Delays:
In rare instances where delays occur due to third-party courier services, we will communicate updates promptly. While we strive for on-time delivery, external circumstances may occasionally impact schedules. - Support for Delayed or Damaged Goods:
- If your parcel does not arrive on time, please contact us, and we will liaise with the courier to provide an update.
- For damaged goods, report the issue within seven days of receipt, and we will address your concerns immediately.
Software-Specific Delivery Guidelines
- Digital Downloads:
- Software products are delivered electronically via email.
- Customers will receive a confirmation email containing download links and instructions for accessing the software.
- License Key Issuance:
- Some software products may require a license key for activation.
- We will contact you to collect the Host ID of the device where the software will be installed.
- Once the required details are received, the license key will be generated and sent without delay.
Important Considerations
- No Physical Shipping for Digital Products:
Since our primary offerings are software-based, no physical shipping is involved for most products. Delivery times may vary for non-digital services depending on the scope of the project. - Urgent Requirements:
For time-sensitive projects, please communicate with us before placing your order to ensure timely delivery and alignment with your schedule. - Customer Support:
If you encounter any issues or have queries regarding your order, our dedicated support team is available to assist you.
We appreciate your trust in Macro IT Service and strive to deliver seamless experiences with every project. Let us help you achieve your business goals with our reliable and professional IT solutions.
- Custom Requirements: